Updated: 04/28/2023
Overview
We want you to be completely satisfied with your Rep Ink® x I Love Seattle purchase, but we understand that sometimes returns are necessary. We accept returns within 30 days of purchase for unused and unworn items. However, please note that there is a 50% restocking fee of purchase price for all items being returned and the customer is responsible for return shipping costs.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Orders outside of the US are a final sale.
Refunds
Orders cannot be cancelled once they are placed.
Please double check your address & sizes are correct. Our fulfillment team works fast to process orders & changes cannot be guaranteed.
To complete your return, we require a receipt or proof of purchase.
Please note that for all returns, there is a 50% restocking fee of purchase price, and the customer is responsible for return shipping costs.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please allow 10-15 business days for us to process this return.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.
Late or missing refunds
If you haven’t received a refund yet, please first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. This can take up to 10 business days for some credit card processors.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@wytex.co. We are happy to help you resolve any issues you may have with your refund.
Sale items
Sale priced items may be refunded. There is a 50% restocking fee of purchase price, and the customer is responsible for return shipping costs.
Clearance & Final Sale items
Please note that clearance items cannot be refunded. If an item is marked as Final Sale, this item is also non-returnable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@wytex.co with your order number, and receipt.
Shipping returns
To initiate a return, please contact our customer service team at info@wytex.co to receive a return authorization number (RMA) and instructions on how to proceed. Please ensure that the RMA number is included with the returned item.
Once we receive your returned item and it has been inspected and approved, we will issue a refund for the purchase price minus the restocking fee. Please allow 7-10 business days for the refund to be processed and for the credit to appear on your original form of payment.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@wytex.co for questions related to refunds and returns.
